(4.8 / 5)14+ Ratings

Sendgrid Reviews

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Overall Rating

4.8

14 Reviews

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About Sendgrid

SendGrid is a cloud-based email delivery service that specializes in transactional and marketing emails. It provides a robust platform for businesses to send large volumes of emails efficiently and reliably. Key features include high deliverability rates, scalability, and detailed analytics. SendGrid supports API integrations, making it easy to integrate with various applications and services. It is trusted by major brands like Airbnb and Spotify for its reliable infrastructure and user-friendly interface.

Sendgrid Pros & Cons

Pros of SendGrid:

Ease of Use: SendGrid offers an intuitive and user-friendly interface, making it easy for both beginners and experienced marketers to navigate and use effectively.
High Deliverability: Known for its excellent email deliverability rates, ensuring that emails reach recipients' inboxes and not spam folders.
Robust API Integration: Supports 320 integrations with various tools like Zapier, Shopify, Oracle, and more, making it easy to connect martech tools.
Comprehensive Reporting: Provides detailed analytics and reporting, including real-time data on email engagement, open rates, click-through rates, and bounce rates.
Automation Features: Allows users to set up automated email workflows based on triggers, such as subscriber actions or specific dates, to nurture leads and engage with the audience at the right times.
Scalability: Offers scalable pricing plans that accommodate growing businesses, adjusting to increased volume demands without compromising performance.
Customization and Branding: Enables businesses to adapt their email communications to reflect their unique brand identity with dynamic template editors and a user-friendly interface.

Cons of SendGrid:

Pricing Structure: High email volume users may find the costs add up quickly, especially if they require advanced features.
Automation Limitations: Basic plans have limitations on automation features, which may not fully meet the needs of businesses with complex automation requirements.
Limited Customer Support: The level of support provided may vary depending on the pricing plan, and some users have reported poor customer service experiences.
Lack of User-Friendly Design Features: Requires coding knowledge to fully utilize HTML/CSS email templates, and lacks an easy graphical editing feature or many templates for editing or drag-and-drop.
Account Suspension Issues: Some users have reported their accounts being suspended without clear reasons or explanations, causing inconvenience and frustration.

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Sendgrid Customer Reviews (14)

0/5

Marcos Pinto

Verified Buyer

Jul 22, 2024

Busana Kadiev

Verified Buyer

Jul 22, 2024

Richmond Hart

Verified Buyer

Jul 21, 2024

Jayden Duffy

Verified Buyer

Jul 20, 2024

Alan Scholl

Verified Buyer

Jul 18, 2024

Robert Watson

Verified Buyer

Jul 18, 2024

Nicholas Powell

Verified Buyer

Jul 18, 2024

Nuri Sneek

Verified Buyer

Jul 17, 2024

Patrick Eckley

Verified Buyer

Jul 17, 2024

Aline Lucas

Verified Buyer

Jul 17, 2024

Sendgrid Customer’s Q&A

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Sendgrid Features and Benefits

SendGrid offers a range of key features and benefits that make it a powerful email marketing and transactional email platform:

High Deliverability Rates: Ensures emails reach the inbox, avoiding spam filters and improving engagement.
Transactional Email Support: Facilitates automated emails for eCommerce and online services, enhancing customer experience.
Built-In Email Templates and Editor: Provides professionally designed templates and an intuitive editor for creating visually appealing emails.
Robust Reporting: Offers detailed analytics on email performance, including open rates, click rates, and deliverability metrics.
Powerful Integrations and API: Allows seamless integration with various applications and services, enabling custom solutions.
Scalability: Supports high-volume email campaigns, making it suitable for businesses of all sizes.
Reliable Infrastructure: Utilizes a globally distributed, cloud-based architecture for consistent performance and reliability.
User-Friendly Interface: Features an intuitive UI for easy email program management and cross-team collaboration.
Expert Support: Provides access to experienced email support, strategic customer success, and expert consultants.

These features collectively enhance the efficiency and effectiveness of email marketing and communication strategies for businesses.

Sendgrid Pricing

SendGrid offers several pricing plans:

Free: This plan allows you to send up to 100 emails/day at no cost.
Essentials: Starting at $19.95/mo, this plan provides foundational email features.
Pro: Starting at $89.95/mo, this plan allows you to take ownership of your sending to maximize your email delivery.
Premier: This plan offers custom pricing and extra support from the SendGrid team.

Each plan offers different features and benefits. For example, the Pro plan includes 2,500 email validations, a dedicated IP, subuser management, and single sign-on (SSO). Please note that taxes and overages may apply.

Payment Method

Twilio SendGrid accepts credit or check cards for payment. Accounts are charged on a monthly basis. Prepayment, quarterly billing, or annual billing are not offered. PayPal, wire transfer, checks, prepaid cards, or any card requiring a PIN are not accepted. For customers with a minimum committed contractual spend of at least $12k/year, invoicing can be provided. Payment details can be updated on the Billing tab of the Account Details page.

Sendgrid FAQs

Sendgrid Alternatives

Top 10 SendGrid alternatives:

Brevo - Offers up to 300 emails/day for free, with advanced email marketing features.
Mailgun - Known for its robust API and email validation services.
Amazon SES - Cost-effective solution for high-volume email sending.
Mailchimp - Popular for its user-friendly interface and comprehensive marketing tools.
Postmark - Focuses on transactional emails with high deliverability rates.
Moosend - Provides in-depth analytics and A/B testing.
SendinBlue - Combines email marketing and transactional email services.
Constant Contact - Well-known for its email marketing capabilities.
Mailjet - Offers real-time collaboration on email campaigns.
ActiveCampaign - Integrates email marketing with CRM features.

Sendgrid Return Policy?

Twilio SendGrid operates on a monthly subscription model. Refunds are only issued if there is no usage in the current calendar month. No overages or contacts stored in Marketing Campaigns are allowed. If these criteria are not met, it's advisable to cancel the account to avoid future charges. Refunds are only applicable to the current subscription charge, not for any overage or contact storage charges from previous months. Customers are responsible for managing their account credit limits and contact storage. To request a refund, verify that there is no usage on the account for the current month and no overages or stored contacts. Then, contact support either by responding directly to the invoice email received or by submitting a ticket through support.sendgrid.com to start the refund discussion. If a chargeback has already been requested through the card issuer or financial institution, Twilio SendGrid will not honor a refund request to prevent a double debit situation.